Tracking says my package was delivered but I don't have it?

We use both UPS and USPS and they are both, generally, very reliable. If tracking says your package was delivered but you do not have it we suggest these steps:

  • First double check that someone else in the household did not receive it and put it somewhere out of site. This is most often the case.
  • Assuming the package is truly not there, the customer first needs to contact the shipper and verify the delivery and possible placement of the package (porch, behind screen door, etc...). UPS can be reached at (800) 742-5877. To find your local Post Office go to You will need your tracking or confirmation number.
  • If this still does not turn up the package, contact us and we will contact the shipper and put a tracer on the package if appropriate.
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